Hospitality and Tourism Management Careers | Hospitality Operations Supervisor

Hospitality Operations Supervisor

Career Area: Business Management and Operations

Occupation Group: Operations Managers

Salary

Percentile wages tell how much a certain percentage of an overall population in a geographic area or within a given industry or field makes. The percentile wage estimate is the value of a wage below which a certain percent of workers fall.

An example would be the 25th percentile, 25 percent of workers employed in that occupation earn less and 75 percent earn more than the estimated wage value. At the 75th percentile, 75 percent of workers employed in that occupation earn less and 25 percent earn more than the estimated wage value.

A typical Hospitality Operations Supervisor earns the following wages (national and state):

State

The average salary in North Carolina for those pursuing this career is $51,402

*The salaries depicted here are representative of the range of salaries posted in job listings over the past year. Living wage in North Carolina is $30,000.

National

The average salary in the United States for those pursuing this career is $54,126

*The salaries depicted here are representative of the range of salaries posted in job listings over the past year. Living wage in North Carolina is $30,000.

What Does a Professional in this Career Do?

Responsible for the functional management of day-to-day hospitality-specific operations and implementation of strategic projects. Engages with and supervises hospitality stuff such as front-desk clerks, concierges, housekeeping, etc.

Employment Trends

The job demand and job growth statistics shown here were derived from job posts over the past year. Expected job growth projections are extrapolated from year-over-year job post listing history.

Job demand and job growth is expected at the following rates:

LocationGrowth
North Carolina186+13.2%
Nationwide6587+9.1%

Skills

A professional in this position typically utilizes the following skills in the course of everyday work in this exciting and challenging field:

Baseline Skills

The following are baseline skills every Hospitality Operations Supervisor is expected to have in order to experience success in this field:

  • Communication Skills: The ability to convey information to another effectively and efficiently.
  • Problem Solving: Problem solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems.
  • Physical Abilities: Physical Abilities, which refers to the ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs. These abilities often require strength, endurance, flexibility, balance and coordination.
  • Teamwork / Collaboration: Experience working in collaborative efforts with a team to achieve a common goal or to complete a task in the most effective and efficient way.
  • Organizational Skills: Experience with a systematic process of structuring, integrating, co-ordinating task goals, and activities to resources in order to attain objectives.

Specialized Skills

These skills are specific to working in this career:

  • Operations Management: Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services.
  • Scheduling: Working experience making schedules, which are basic time-management tools, consisting of a list of times at which possible tasks, events, or actions are intended to take place withing an organization.
  • Budgeting: Experience planning how the financial resources of a business or department are to be allocated during the next business period.
  • Guest Services: Working experience of Guest Services, which at a hotel are the services, amenities and help that the hotel provides for its guests.
  • Staff Management: Working experience with the management of subordinates in an organization.

Distinguishing Skills

Any Hospitality Operations Supervisor that possesses the following skills will stand out against the competition:

  • Performance Analysis: Performance Analysis is the process of studying or evaluating the performance of a particular scenario in comparison of the objective which was to be achieved. Performance analysis can be do in finance on the basis of ROI, profits etc. In HR, performance analysis, can help to review an employees contribution towards a project or assignment, which he/she was allotted.
  • Laundry: Laundry is the washing of clothing and linens.
  • Employee Coaching: Working experience of Employee Coaching. The first step in any effort to improve employee performance is counseling or coaching. Counseling or coaching is part of the day-to-day interaction between a supervisor and an employee who reports to them, or an HR professional and line managers.
  • Key Performance Indicators (KPIs): Experience of analyzing a project or company and communicating it's success in terms of the measured performance of activities
  • Financial Acumen: Maintaining and applying a broad understanding of financial management principles to ensure decisions are fiscally sound and responsible.

Salary Boosting Skills

A professional who wishes to excel in this career path may consider developing the following highly valued skills:

  • Financial Acumen: Maintaining and applying a broad understanding of financial management principles to ensure decisions are fiscally sound and responsible.

Experience

This position typically requires the following level of experience. The numbers presented in the pie charts below were derived from actual job posts over the past year. Not all job postings list experience requirements.

Experience Required%
0 to 2 years39%
3 to 5 years55%
6 to 8 years4%

Many of the programs offered through NC State are designed for working professionals who need additional credentials to enhance existing work experience.

Students who do not have the expected level of experience may wish to look into internship and employment opportunities.

Common Job Titles

It is possible to find work in this field in positions commonly listed as the following job titles:

  • Operations Manager
  • Operations Supervisor
  • Hotel Operations Manager
  • Rooms Operations Manager
  • Operations Manager Oem

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