An organization’s greatest assets are its people and its products or services. However, good products and good people are not enough to keep an organization competitive. Its core processes determine the real competitive advantage of an organization. Bloated, inefficient, ineffective processes, laden with non-value-added work and waste, affect an organization’s ability to deliver “value” to their customers in a timely and cost-effective way. This course will teach you how to identify and eliminate non-value-added work, innovate, and streamline processes.

Why You Should Attend
Inefficient, ineffective, and outdated processes impact an organization’s ability to maintain customer loyalty and satisfaction, as well as employee productivity, satisfaction, and retention. This course will teach you how to streamline your existing processes to deliver value to your customers, both internal and external. 

Who Should Attend
This course is ideal for anyone responsible for ensuring an organization’s success in meeting customers’ and key stakeholder needs, as well as teams that are currently responsible for streamlining existing processes. 

Attend and You Will Receive

• A digital version of student materials and supplemental handouts 
• 21 PDUs/2.1 CEUs
• A certificate of attendance from NC State University