Leading yourself: Effective Communication and Feedback, Influencing without Authority, Empowerment, and Relationship-building

• Understand one’s communication style and the styles of others
• Explore typical organizational communication tensions and situations 
• Discuss effective motivational techniques that drive performance
• Learn techniques for effective communication
• Analyze personal qualities most strongly tied to trust
• Identify the three factors of trustworthiness (ability, benevolence, and integrity)
• Discuss concepts of framing, anchoring, negotiation, and persuasion.
• Debrief and provide individual feedback on influence effectiveness.

Leading within the organization: Rethinking Teams, Building and Leading Resilient Teams, Leading Multiple Generations, Coaching Skills for Supervisors and Managers

• Explore the differences between yesterday’s and today’s agile teams
• Identify the major tensions of agile team leadership
• Apply 3D team leadership principles to a business case
• Managing remote and hybrid teams
• Understand the key components of team resilience
• Recognize the key differences between resilient teams and those that are merely high-performing
• Understand the four key team resilient team resources (i.e., team confidence, teamwork roadmaps, team capacity to improvise, and team psychological safety)
• Learn how to use the leadership behaviors needed to enhance each of the four team-resilient resources
• Introduce the latest findings on generationally-diverse workforces
• Improve communication, motivation, and engagement across a multi-generational workforce
• Learn how to attract and retain Gen Z employees
• Develop your ability to identify & act on opportunities to develop your employees within the normal workday
• Practice using basic coaching skills to strengthen your employees’ connection to the mission & the organization
• Develop a plan of action to apply your new coaching skills back at work

Leading the organization forward: Leading in a Changing World, Leading Organizational Change, Design Thinking

• Identify situations that often lead to major biases in making decisions by individuals and groups
• Discuss escalation of commitment, groupthink, and other factors that lead to poor decision-making, with emphasis on leader behaviors that foster effective individual and group decision-making
• Acquire new skills and implement tactics that improve the quality of important decisions, even in uncertain conditions
• Explore forces that support and drive change, as well as those that promote resistance to change
• Describe critical stages of the change process
• Recognize personnel who can support and influence organizational change
• Practice techniques to use at different stages of the change process
• Define metrics for evaluating change success
• Articulate the process of design thinking
• Apply design thinking tools to address complex problems in teams and the organization overall