There are two basic approaches to resolving conflict--compete or collaborate. One creates walls and damages relationships; the other builds bridges, enhances relationships, and creates opportunities for mutual gain. This course will focus on how to build long-term relationships and influence others through a collaborative interest-based approach.
Why You Should Attend
People are competitive by nature and, as a result, tend to focus on their position versus the interest of both parties, which rarely results in solving problems long term. Competitiveness comes naturally and instinctively while collaboration requires learned skills. Successful negotiators understand how to separate the people issues from the problem and focus on interests, gaining influence, impact, and long-term success. This course will take you to a new level of understanding and skill; teaching you how to solve problems and resolve conflict while building and enhancing relationships, achieving your goals and objectives, and creating opportunities for mutual gain.
Who Should Attend
Anyone in a problem-solving, decision-making, and infl uencing role including leaders, team members, supervisors, managers, project managers and program managers.
Attend and You Will Receive
- A digital version of student materials and supplemental handouts
- 21 PDUs/2.1 CEUs
- A certificate of attendance from NC State University